Help & Useful Info

Suffolk Festival

Suffolk Festival Of Performing Arts 

Entries are now  closed for the 2017 Festival 

Scheduling of the festival is now underway and you will receive your class time table in late August 

How to use the On-line Entry System

If you have used the Internet for on-line shopping you will find that operating this on-line entry system follows a similar process. Making an entry application is the equivalent of placing a shopping order.  The system is designed for use by an adult, parent or teacher, or an adult entrant.

Closing  Dates For Entries

Closing date for early entries 30th June, final closing date 15th July. Entries after 30th June do not qualify for the early entry discount.

Registration

You can look at the content of this system and create entries without having registered or signed in. If, however, you wish to complete the entry, the system will prompt for registration (for first-time use), sign in, or you can use the sign-in button on the top right of any page at any stage. When registered,  your details can be viewed/amended by clicking on your name (top right).

Registered users will receive copies of our Newsletter and will be automatically emailed the Syllabus once available in April. You may register prior to making any entries.

Using the search facilities

The On-line Entry System has a very powerful search capability – try it out. Enter e.g. ‘piano’ or ‘choir’ in the search box above (or on any other page).

Using the Menus

The menus are on the left of the page. Clicking on the ‘+’ sign gives a lower level within the category. Clicking on the lowest level will give access to the classes. 

Making an Entry (or placing an order)

Click on the class to be entered to open the class details and provide the information required at the bottom of the page.  From this point there are two buttons to be clicked and they should be clicked in the following order;

  1.        Submit Details’ at the bottom,
  2.        ‘Add to Cart’ at the top.

The ‘Add to cart’ will not work unless the ‘Submit Details’ has been clicked first.

To add another competitor to the same class click on ‘Continue Shopping’ after adding to cart. That will return you to the same class.

Don’t forget to order a printed Programme before proceeding to the checkout.

Payment and Confirmation of the order

Once you have made all your entries follow the ‘Proceed to Checkout’ process or click on the ‘Cart’ tab on the top right. You will then be guided through the following steps.

Summary - check that it accurately reflects what was intended. Delete and re-input a class if in error and click 'Proceed to Checkout' at bottom of page. 

Sign in - This page only appears if you have not signed in or registered. If you have yet to register do it now.

Address –Select the appropriate address eg home/office etc. If you have only created one address there will only be “My Address”

 Click 'Proceed to Checkout' at bottom of page. 

Shipping - Postage cost of the Programme is included in the price.

Child Protection Policy and Rules- During the checkout process we seek your  agreement to the Festival  Rules and Child Protection Policy. A tick is required to show that you agree to these.

Payment –We accept payment via PayPal, Bank transfer or Cheque. The latter two are primarily for teachers and schools but may be used if you cannot pay by PayPal.  If you are paying by bank transfer or cheque, make sure we receive it  by the entry deadline for the entry to be accepted. Note: If you do not  have a PayPal account you may still pay by credit card by using the Guest Checkout facility within PayPal.

Confirmation of order- Once you have completed your order you will receive an email confirmation-please check to ensure all the details are correct.

Correcting or changing an entry

If you need to amend an entry once it has been submitted, please contact the entry co-ordinator (entries@suffolk-festival.org.uk) and request that the order be withdrawn.

Festival Accompanists

A list of recommended accompanists is provided in the Syllabus and via the menu link on the LHS. Please contact the accompanist directly to arrange booking, payment and rehearsals.

Class Time Notifications

Once the schedules have been completed for the festival you will be sent an email containing the details of all the classes that you have entered. One email will be sent per order. If you have not received your email by the first week of September please contact webmaster@suffolk-festival.org.uk. You may also view your class schedules using the search facility on the Suffolk Festival Website.

Logging in Problems

If you are having problems accessing your account it may be that you have cookies blocked in your Internet browser. As the site uses cookies these need to be enabled. Descriptions of how to do this can be found by following the links below.

o    Chrome

o    Internet Explorer

o    Firefox

o    Safari

Other questions

If you do have any other questions please do get in touch at webmaster@suffolk-festival.org.uk or use the contact link at the top of the page.

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